Refund policy
Return and Refund Policy
1. All Sales Final
Due to the inherent nature of agricultural products, all sales are considered final. We are unable to accept returns, exchanges, or cancellations once an order has been placed.
2. Product Concerns
If you encounter any issues with your order, please contact us promptly. While we cannot accept returns, we will make reasonable efforts to assist you in troubleshooting and identifying a suitable resolution where possible.
Once an order has been transferred to the designated shipping carrier, we relinquish control over the package. We are not responsible for delays, damages, loss, or errors occurring during transit. However, all packages are shipped with insurance coverage to help protect against loss or damage during transit.
If you experience an issue with your shipment, please contact us promptly so that we may initiate an insurance claim on your behalf. In accordance with carrier and platform requirements, all claims must be filed by the merchant. After submitting a claim, we will provide you with the claim ID and a link to the insurance portal so that you may track the claim’s status.
4. Limitation of Liability
Our responsibility is limited to the condition of goods at the time of transfer to the shipping carrier. By completing your purchase, you acknowledge and agree that risk of loss passes to you upon delivery of the order to the carrier.